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Job Details

Clinical Account Specialist Boise ID Biosense Webster

Company name
Johnson & Johnson Services, Inc.

Location
Boise, ID

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Biosense Webster, Inc., a member of Johnson &Johnson's Family of Companies, is recruiting for a Clinical
Account Specialist to support Boise, ID. Atrial fibrillation (AFIB) is a quivering
or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke,
heart failure and other heart-related complications. 20 million people around
the world suffer from AFIB each year. Biosense Webster, Inc. is the
global leader in the science of diagnosing and treating heart rhythm disorders.
The company established its leadership in electrophysiology with the
development of the first real-time, 3D cardiac mapping and navigation
technology, as well as the first electrophysiology catheter. The introduction
of the company\u2019s CARTO\u00ae 3 System in 2009 revolutionized 3D mapping technology
by increasing the accuracy, speed, and efficiency of the cardiac ablation
procedure. As the Clinical Account Specialist, you will: Provide expert clinical product and technical assistance and
training to physicians and EP Lab Staff on the effective use of BWI\u2019s systems
and catheter equipment (e.g., The CARTO\u00ae System and associated software modules
and RF generator) during case procedures within an assigned geography, and in a
manner that leads to meeting and exceeding business goals. Educate customers on all BWI products to optimize effective usage
by providing technical and clinical information and in-service trainings. Collaborate with peers to share best practices to increase value
for customers. Use consultative selling techniques to identify potential sales
opportunities within the account. Creates awareness of BWI solutions and facilitates Territory Sales
Manager (TM) contact with the key decision makers to drive incremental
business. Maximize customer case support capability through proper planning
and scheduling techniques. Drive collaboration and maintain consistent, open lines of
communication across the assigned responsibilities with the local team\/Pod
(i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE,
RBD) and other internal and external partners. Develop and share best practices with US Field Sales and Service
colleagues and internal partners. Develop and grow mutually beneficial customer relationships within
and beyond the EP lab, including, but not limited to physicians, nurses and
technicians, clinical and hospital administrators and staff.Stay current on company products instructions for use (IFU), best
practices and technical troubleshooting, as well as relevant scientific
clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress
environment. Maintain composure and problem solving focus during stressful
interactions. Engage in diagnostic dialogue with multiple internal and external
business partners and stakeholders, and formulate solutions based on dialogue
and input gained during session. Provide mentoring for new BWI commercial team members as
requested. Respond daily to requests by email and voicemail from customers,
practitioners and partners.Perform administrative work, including managing account
documentation, compliance training requirements, expense reporting, and Company
system input. Maintain Safe Fleet standards according to Company
guidelines. Communicate business related issues or opportunities to next
management level. Ensure subordinates follow all Company guidelines related to
Health, Safety and Environmental practices and that all resources needed to do
so are available and in good condition. Ensure personal and Company compliance with all Federal, State,
local and Company regulations, policies, and procedures. Perform other duties assigned as needed. QualificationsRequired Qualifications: \u00b7 A minimum of a
Bachelor\u2019s degree, or 4 years of relevant professional work\/military experience \u00b7 A minimum of 2 years of
clinical or technical work experience in a patient care or hospital environment,
or completion of the Company\u2019s ACAS program \u00b7 A valid Driver\u2019s License
\u00b7 Will be required to
maintain advanced clinical knowledge of cardiac ablation and cardio imaging,
technical knowledge of EP technology, advancements, and the business
landscape. \u00b7 Maintain clinical
knowledge of healthcare industry, disease states, and therapeutic and
institutional trends. \u00b7 The ability to travel
related to this role is required. Must be willing and able to travel up
to 40% overnight locally, regionally, and nationally, sometimes on short notice.
\u00b7 Position requires sitting for extended periods of time, working in
a hospital laboratory setting, attending live patient cases, and wearing
protective gear (i.e. lead aprons), and willing to work variable hours to meet
patient needs \u00b7 May be required to lift
up to 60 lbs. Preferred Qualifications: \u00b7 Electrophysiology\/Cath
Lab or EP\/Cardiovascular Device Industry experience. \u00b7 Maintaining at least one
of the following industry certifications \u2013 CEPS (IBHRE), RCES\/RCIS \u00b7 Experience working with
highly complex technical systems and\/or working in a critical patient care
setting. \u00b7 Effective and timely
communicator with co-workers and all levels of patient care team. \u00b7 Self-starter who
performs well with autonomy and can be flexible in a dynamic work environment. \u00b7 Problem solver who can
think critically in high pressure environments. \u00b7 Receptive to
constructive feedback and collaborates and works well in team environment. \u00b7 Able to take large
amounts of data and translate information into actionable insights \u00b7 Hunger for learning and
building new skills Johnson
& Johnson Family of Companies are equal opportunity employers, and all
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability status, or
any other characteristic protected by law.

Company info

Johnson & Johnson Services, Inc.
Website : http://www.jnj.com

Company Profile
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Johnson & Johnson was founded more than 120 years ago. Since then, we’ve brought the world new ideas and products that have transformed human health and well-being.

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