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Part Time Clinical Account Specialist Inland Empire CA Biosense Webster

Company name
Johnson & Johnson Services, Inc.

Location
Irvine, CA

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Johnson & Johnson\u2019s Cardiovascular & Specialty Solutions (CSS) Group within Medical Devices is recruiting for a Part Time Clinical Account Specialist, for Biosense Webster located in the Inland Empire, CA area. The CSS Group consists of six diverse businesses including Acclarent, Advanced Sterilization Products (ASP), Biosense Webster (BWI), Codman Neuro, Mentor, and Sterilmed. The CSS Group serves a diverse base of customers in Ear, Nose and Throat (ENT), Infection Prevention, Cardiovascular and Electrophysiology (EP), Neurovascular and Neurosurgery, Surgical and Non-Surgical Aesthetics, and Reprocessing.Biosense Webster is the global leader in the science of diagnosing and treating heart rhythm disorders and one of the fastest-growing businesses within Johnson & Johnson. Learn more at Biosense Webster - www.biosensewebster.com The Part Time Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI\u2019s systems and catheter equipment (e.g., The CARTO\u00ae System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.Collaborates with peers to share best practices to increase value for customers. Use consultative selling techniques to identify potential sales opportunities within the account.Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business. Maximize customer case support capability through proper planning and scheduling techniques. Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team\/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners. Develop and share best practices with US Field Sales and Service colleagues and internal partners. Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem solving focus during stressful interactions. Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session. Provide mentoring for new BWI commercial team members as requested. Respond daily to requests by email and voicemail from customers, practitioners and partners.Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.Maintaining Safe Fleet standards according to Company guidelines. Responsible for communicating business related issues or opportunities to next management level. Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition. Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures. Performs other duties assigned as needed. Qualifications Qualifications: Required:A minimum of a Bachelor\u2019s degree, or 4 years of relevant professional work\/military experienceA minimum of 2 years of clinical or technical work experience in a patient care or hospital environment, or completion of the Company\u2019s ACAS programA valid Driver\u2019s LicenseWill be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape. Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends. The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needsMay be required to lift up to 60 lbs. Strongly Preferred: Electrophysiology\/Cath Lab or EP\/Cardiovascular Device Industry experience. Maintaining at least one of the following industry certifications \u2013 CEPS (IBHRE), RCES\/RCISExperience working with highly complex technical systems and\/or working in a critical patient care setting.Effective and timely communicator with co-workers and all levels of patient care team.Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.Problem solver who can think critically in high pressure environments.Receptive to constructive feedback and collaborates and works well in team environment.Able to take large amounts of data and translate information into actionable insightsHunger for learning and building new skills Be VITAL in your career. Be seen for the TALENT you bring to your work. Explore opportunities within the Johnson & Johnson Family of Companies. Johnson & Johnson Companies are equal opportunity employers.

Company info

Johnson & Johnson Services, Inc.
Website : http://www.jnj.com

Company Profile
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. Johnson & Johnson was founded more than 120 years ago. Since then, we’ve brought the world new ideas and products that have transformed human health and well-being.

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